Guarantee Statement
de Silva Digital Printing guarantees the highest quality of full-colour digital printing.
Please note that due to the nature of full-colour printing (CMYK), we cannot print every colour available. We do not colour match; therefore, we offer print industry's standard phrase of respectable colour and will make every rational effort to print your product as close to the colours you have provided as possible.
We offer a Money Back Satisfaction Guarantee to our first-time retail customers, within 30 days of purchase of all products that we sell on our online website. This includes all items listed on the product web page. If you are not entirely satisfied (because you notice a legitimate issue) with the finished product you can send it back to us for a full refund of the product cost only. Any products ordered with a subtotal over $100.00 are considered to be a large order. It is recommended that you first place a small order before placing a large order for this guarantee to be valid; that way you will know exactly what quality to look forward to.
de Silva Digital Printing will correct errors of improper cutting, print quality, colour and print shift or printing delays. As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 3mm (to all sides). All file formats must have a minimum of 300 dpi (dots per inch) resolution. All colour artwork and/or images must be provided in CMYK (Cyan, Magenta, Yellow, Black) color mode and black and white artworks and/or images must be provided in grayscale.