Terms and Conditions
Acceptance of Terms of Usage
These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.
de Silva Digital Printing reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting de Silva Digital Printing or emailing to info@desilvadigitalprinting.com.au. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
General
All the terms and conditions and/or any transactions occurring online at www.desilvadigitalprinting.com.au or by phone are subject to the laws of the relevant Australian State. de Silva Digital Printing is not responsible for the delay and/or damages resulting from machinery breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by the relevant Australian State.
Reservations
All orders are subject to acceptance by de Silva Digital Printing. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.
Returns
(1) Returns for a manufactured product at de Silva Digital Printing.
Due to the nature of the product manufactured for you or place of business, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise to info@desilvadigitalprinting.com.au. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandled by the buyer or part of the order was used by the buyer and part of the order is being returned.
(2) Returns for Online product sales.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Book(s), Notepads, Journals, etc with obvious signs of use or have been opened, will not be eligible for a refund.
Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for a refund.
Any item that is returned more than 30 days after delivery will not be eligible for a refund.
We will not refund for change of mind.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@desilvadigitalprinting.com.au.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@desilvadigitalprinting.com.au and we will give you further instructions on how to send your item back.
Shipping
To return your product, please email to info@desilvadigitalprinting.com.au and we will give you further instructions on how to send your item back.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Credit Card
If the Buyer's credit card is declined, de Silva Digital Printing will not process the Buyer’s order. If the order is shipped and should the Buyer's account become delinquent, Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. In the event that de Silva Digital Printing must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.
Warranty
de Silva Digital Printing neither makes any explicit warranty nor implies or accepts any responsibility other than possible replacement of the products that Buyer is buying. de Silva Digital Printing may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price.
Shipping
Shipping terms are including GST. de Silva Digital Printing will arrange for shipping with the carrier on behalf of the buyer. The Buyer will be fully responsible for the shipping and handling cost. de Silva Digital Printing will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier.
Limitation of Liability:
de Silva Digital Printing will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations. de Silva Digital Printing shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The Buyer agrees that the Buyer will not hold de Silva Digital Printing responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against de Silva Digital Printing on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.